For Patients: Rights and Responsibilities
What are my rights and responsibilities as a patient?
As a patient of Madison Surgery Center, you have certain basic rights regarding your health care. You also have some basic responsibilities.
You have the right to:
- Receive quality health care services that are right for you.
- Be part of your health care decisions. You have the right to be told about your medical condition in terms you can understand before your procedure/surgery is performed. You also have the right to know about Madison Surgery Center, Inc., its providers and services, and your rights and responsibilities as a patient.
- Receive prompt, respectful, service regardless of race, color, creed, sex, cultural beliefs, background or lifestyle. You have the right to ask for special help if you have a disability or need an interpreter.
- Privacy: those people not directly a part of your care must have your prior consent to be there.
- Refuse treatment if you are legally competent. You have the right to know how that decision may affect your health care.
- Privacy of your medical and financial records, unless you or your authorized representative allow their release or as authorized by law.
- Information about preventative health services, including self-care and how to stay healthy.
- Voice concerns about the service or care you received from your health care provider and file a complaint about any service you receive (see Grievance Procedures below).
- Be given information on billing procedures and policies.
- Inform MSC personnel of any Advance Directives, which you may have.
- Receive care in a safe and secure setting and to be free from all forms of abuse or harassment.
You have the responsibility to:
- Be considerate of others by observing safety regulations of MSC.
- Treat the health care personnel of MSC and other patients with respect, and to display proper behavior.
- Supply accurate and complete health history and insurance information.
- Inform MSC personnel if your instructions, information or answers to your questions are not understandable or cannot be followed.
- Follow instructions provided to you throughout your experience and report any changes in your health to your physician.
- Provide a responsible adult to transport you home from the facility and remain with you for 24 hours, if required by the physician.
- Fulfill any financial obligations you may incur.
- Make follow-up appointments with your physician as directed.
If a patient has been adjudicated incompetent, the rights of the patient identified above may be exercised by his or her legally authorized representative.
Grievance Procedures
If you have any concerns about the service or care that you receive as a patient of Madison Surgery Center, Inc., you have the right to file a complaint. Madison Surgery Center values your feedback. If you have a concern, please contact a manager or the Director at (608) 287-2200 or 800-921-3444 or madisonsurgcenter@uwmf.wisc.edu. You also may contact the UWMF Department of Patient Relations at (608) 821-4819. If you feel that your issue was not resolved, you may contact the State of Wisconsin's Department of Health Services at 1-800-642-6552. Medicare Beneficiaries may contact the office of the Medicare Ombudsman, www.cms.hhs.gov/resources.asp.