For Patients: Rights and Responsibilities
What are my rights and responsibilities as a patient?
As a patient of Madison Surgery Center, you have certain basic rights regarding your health care. You also have some basic responsibilities.
You have the right to:
- Considerate, respectful, quality service and care regardless of race, color, creed, sex, cultural beliefs, background or lifestyle. You have the right to ask for special help if you have a disability or need an interpreter.
- Privacy when receiving care. Those people not directly part of your care must have your consent to be there.
- Confidentiality for your medical and financial records. Records will be utilized for treatment, payment and operations of MSC (such as Quality Improvement). Your health information is protected by law and will not be released without your authorization. You may request an accounting of disclosures, if it does not pertain to treatment, operations or payment.
- Select your own surgeon.
- Participate in decisions regarding your health care and to full information regarding your condition, prognosis, and treatment.
- Consult with other health professionals when you feel such consultation is necessary.
- Consent to or refuse treatment or involvement in medical studies or research projects conducted by MSC (if you are legally competent). You have the right to know how that decision may affect your health care.
- Inform MSC personnel of any Advance Directives, which you may have.
- Be given information on billing procedures and policies.
- Be informed of business relationships between MSC and other health care providers, insofar as your care is concerned.
- Be informed of policies and/or regulations by which you are expected to abide.
You have the responsibility to:
- Be considerate of others by observing safety regulations of MSC.
- Treat the health care personnel of MSC and other patients with respect, and to display proper behavior.
- Supply accurate and complete health history and insurance information.
- Inform MSC personnel if your instructions, information or answers to your questions are not understandable or cannot be followed.
- Follow instructions provided to you throughout your experience and report any changes in your health to your physician.
- Provide a responsible adult to transport you home from the facility and remain with you for 24 hours, if required by the physician.
- Fulfill any financial obligations you may incur.
- Make follow-up appointments with your physician as directed.
If a patient has been adjudicated incompetent, the rights of the patient identified above may be exercised by his or her legally authorized representative.
Grievance Procedures
If you have any concerns about the service or care that you receive as a patient of Madison Surgery Center, Inc., you have the right to file a complaint. Madison Surgery Center values your feedback. If you have a concern, please contact a manager or the administrator at 608-287-2200 or 800-921-3444 or madisonsurgcenter@uwmf.wisc.edu.